FAQ's
Q: Does Illinois Med Services submit claims to all insurance companies electronically?
A: Medicare, Medicaid, and most insurance companies accept electronic claims. The few companies left that do not, will be sent claim submissions on paper using their printed forms and with any required attachments.
Q: How will I get the patient and medical information to Illinois Med Services so that you can bill it?
A: You can send the information via regular mail, Fed-Ex, UPS, fax, courier service, or encrypted email.
Q: How quickly and frequently will I need to send Illinois Med Services the information?
A: Information should be sent at least weekly but can be sent as often and as frequently as you like to facilitate quick payments and reimbursements.
Q: Does Illinois Med Services outsource their coding overseas?
A: Absolutely not. Our experienced professional staff codes electronically in house for efficient and fast claim submissions. We do not outsource any of our coding overseas or anywhere else.
Q: Will Illinois Med Services follow up on the insurance claims and unpaid or underpaid balances?
A: Yes. We track every insurance claim that we submit and every patient bill that we process. We follow up in each case to insure proper reimbursement based on the contracted insurance payment rates.
Q: How will I receive my payments and reimbursements?
A: All electronic claim payments will be deposited to your account via direct deposit and simultaneously posted to the proper accounts. All draft submissions received will be posted by our staff and deposited into your account the same day.
Q: If I outsource my medical billing to Illinois Med Services will my practice be HIPAA compliant?
A: Yes. Illinois Med Services uses only HIPAA compliant software to insure that the required high levels of transaction security and personal health information privacy are strictly adhered to.
Q: Will Illinois Med Services need to take any of my patient charts?
A: Patient charts will never leave your facility. If an insurance company requests an office note or copy in order to have the claim processed correctly we will contact you.
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